“Take care of your employees and they will take care of your business. It’s as simple as that.” Richard Branson

In this modern, fast-paced culture we work in, we are expected to do more with less.  Often, this is at odds with valuing and nurturing our employees.  Furthermore, digital transformation, including the influx of apps and social media tools, raises more questions than it answers.  How can we take care of our employees, so they take care of our business?  This blog explores the impact of technology, leadership and development on your employees.

Impact of Technology

Technology has helped us automate and streamline manual processes.  In turn, this improves efficiency and positively impacts the bottom line.   A good example, the manufacturing industry, but can the same be said for all sectors and businesses?

In trying to keep up, businesses prioritise technology at the detriment of staff-wellbeing.  Are our employees spending too much time learning new technologies?  Do our employees need to develop work-arounds because of technology gaps/shortfalls?   Are we seeking sufficient employee input and are we demonstrating that we’ve listened?

Whilst technology improves efficiency, helps control risk, reduces duplication and overheads, we need to look at the overall cost-benefit to ensure we are still taking care of our employees.

With increased technology usage and process-oriented systems, we have less ‘natural’ and real-life human interaction.  We hear about poor customer service, with technology at the forefront of not just businesses, but customers to.  If our customer experience isn’t good, does this mean our employee experience is similar?

Leadership & Development

As business leaders, managers, senior executives, we need to keep an ear to the ground with our customers and our employees.   They are of equal importance and if we want our employees to take care of our businesses, it is imperative that we listen and take action.

If you hear what your employees think and feel, you can take remedial actions.  When employees feel heard and they see visible signs we’ve listened and taken action to address issues, we not only show our employees that we care, but we demonstrate we are taking care of our employees to.

This doesn’t necessarily mean we action every single idea and piece of feedback.  To truly care for our employees, we need to provide the forums to facilitate ideas and feedback.  Also, we need to follow up after collecting ideas and feedback and put plans into action.  More importantly, this all needs to be done timely.

Hire ‘yes’ employees, don’t listen to employees or make your employees feel unheard, at your peril.  It is vital we listen and evaluate the strengths and weaknesses of what our employees have to say.  Like our customers, our employees are our experts and so when we take care of them, they will take care of our business.  After all, that’s why we hired them, right?

It is vital that we develop our employees, evaluate performance and have regular, two-way meetings with our direct reports to address non-performance and highlight good performance.  This directly relates to job satisfaction, motivation, morale and ultimately, retention.   Do we want to lose good performers to the competition because we’re not working collaboratively or we lack the necessary people skills, which facilitate job satisfaction and motivation?

Develop, Improve, Grow and Succeed

Maximum Solutions Consulting Ltd provides coaching and business advice, which helps you develop, improve, grow and succeed.

If you would like to take better care of your employees, so they take better care of your business, Maximum Solutions Consulting Ltd can help:

  • Facilitate effective communication
  • Foster and embed collaboration
  • Implement process changes, which focus on well-being and good mental health
  • Coach individuals, which changes negative thinking, procrastination and unhelpful beliefs

“Take care of your employees and they will take care of your business.”